Shipping Policy
We ship Synaptril from our U.S.-based fulfillment center in Aurora, Colorado. Below is everything you need to know about how your order gets to you.
Processing Time
Orders are typically processed within 1–2 business days of purchase. Orders placed on weekends or U.S. holidays will be processed the next business day. You will receive a shipping confirmation email with a tracking number once your order ships.
U.S. Domestic Shipping
- Delivery time: 5–7 business days after processing
- Carrier: USPS, UPS, or FedEx (varies by destination)
- Free shipping: Included on all 3-bottle and 6-bottle packages
- 2-bottle package: Small standard shipping fee applies at checkout
International Shipping
We ship to select international destinations. Please note:
- Delivery time: 10–21 business days depending on destination
- Customs & duties: Customers are responsible for any customs, duties, or import taxes charged by the destination country
- Shipping costs: Calculated at checkout based on destination
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 24 hours for tracking information to update in the carrier's system.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders sent to incorrect addresses provided by the customer. If you notice an error, contact us immediately at support@synaptril.com — if your order has not yet shipped, we can update the address.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, refused delivery, or unclaimed shipment), we will contact you to arrange reshipment. Additional shipping fees may apply.
Lost or Damaged Packages
If your package is marked as delivered but you have not received it, please:
- Check with neighbors and household members
- Contact the carrier with your tracking number
- If still unresolved after 3 business days, email support@synaptril.com
For damaged packages, please email us within 7 days of delivery with photos of the damage. We will arrange a replacement at no cost.
Shipping Restrictions
We do not currently ship to P.O. Boxes for expedited shipping. Some international destinations may be restricted due to local import regulations.
Contact
Questions about shipping? Email support@synaptril.com.