Privacy Policy
This Privacy Policy describes how Synaptril ("we," "our," or "us") collects, uses, and shares information about you when you visit our website at syneptril.com or purchase our products. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, email address, mailing address, and phone number when you place an order or contact customer support.
- Payment information: Billing details and payment method information, processed securely through our payment provider. We do not store full credit card numbers on our servers.
- Order information: Products purchased, quantities, prices, and delivery details.
- Communications: Any correspondence you send us, including questions submitted through our contact form.
2. Automatically Collected Information
When you visit our website, we automatically collect certain information, including your IP address, browser type, device information, pages visited, and referral source. We use standard cookies and similar tracking technologies to enhance your experience and analyze site usage.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your account, orders, or customer service inquiries
- Send you marketing communications (only if you have opted in — you can opt out at any time)
- Improve our website, products, and services
- Detect and prevent fraudulent activity
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We share your information only with:
- Service providers who help us operate our business (payment processing, shipping, email delivery, analytics)
- Legal authorities when required by law or to protect our rights
- Business transferees in the event of a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at support@synaptril.com.
7. Cookies
Our website uses cookies to enhance functionality and analyze traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@synaptril.com
Fulfillment Address: SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011