Refund Policy

Last updated: July 17, 2026

At Synaptril, we stand behind our product with a straightforward 60-day money-back guarantee. If you are not satisfied with your purchase, follow the process below to request a refund.

60-Day Money-Back Guarantee

Every Synaptril order is protected by a 60-day satisfaction guarantee. This gives you a full two months to try Synaptril and determine whether it fits your daily wellness routine. If you are not satisfied, we will refund the product portion of your order — even if the bottles are empty or partially used.

How to Request a Refund

1. Email us at support@synaptril.com within 60 days of your original purchase date.
2. Include your order number, full name, and shipping address in the email.
3. Our customer support team will respond within 1–2 business days with return instructions and a return address.
4. Ship the product (used or unused, empty or full) to the address provided. Customers are responsible for return shipping costs.
5. Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days.

Refund Details

• What is refunded: The full product cost of your order.
• What is not refunded: Original shipping fees (if paid) and return shipping costs.
• Processing time: 5–10 business days after we receive your return, depending on your bank or card issuer.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at support@synaptril.com with photos and a description. We will arrange a replacement or full refund at no cost to you.

Third-Party Purchases

The Synaptril money-back guarantee applies only to purchases made through the official Synaptril website. Purchases made through third-party marketplaces (such as Amazon, eBay, or Walmart) are not covered by our guarantee. To ensure eligibility, always order directly from syneptril.com.

Contact Us

Questions about your order or refund? Reach us at:

Email: support@synaptril.com
Fulfillment Address: SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011